Yanga Magwanya

Yanga Magwanya is a results-driven sales and technical support professional based in Cape Town, recognized for driving business growth and streamlining operational workflows. As an accomplished Business Development Representative, he has excelled in B2B SaaS and telecommunications environments, consistently exceeding outreach quotas and securing high-quality appointments through targeted cold calling and presentation strategies. Yanga leverages data-tracking and clear communication to elevate community engagement and customer satisfaction. Backed by advanced training in AI-driven business development and CRM platforms, he delivers strong relationship-building and strategic problem-solving.

yanga.m@imediaaudiences.com

Core Sales & Business Development B2B & B2C Sales: Proven experience navigating both business-to-business and business-to-consumer environments. Cold Outreach & Prospecting: Specializing in targeted cold calling, email messaging, and call openers to secure qualified meetings. Pipeline & Lead Management: Tracking lead stages, managing sales pipelines, and qualifying leads using frameworks like BANT and SPIN selling. Go-To-Market (GTM) Strategy: Participating in new product rollouts by A/B testing different outreach methodologies. Customer Support & Operations Technical Troubleshooting: Streamlining workflows and building knowledge bases to resolve technical tickets efficiently. Customer Satisfaction (CSAT): Diagnosing problems accurately and maintaining exceptionally high customer satisfaction scores. Stakeholder Communication: Facilitating communication between organization leadership and community stakeholders to deliver programs successfully. Data-Driven Engagement: Utilizing data-tracking tools to actively monitor and boost user engagement. Technical & Software Proficiency CRM & Sales Engagement Tools: Daily proficiency in Salesforce, HubSpot, Salesloft, and Apollo.io. Lead Generation Intelligence: Utilizing ZoomInfo and LinkedIn Sales Navigator for market research and prospecting. AI for Business: Leveraging ChatGPT and Generative AI frameworks to optimize business development workflows. Productivity Suites: Strong skills in Microsoft 365 (Excel, Word, PowerPoint). Interpersonal & Professional Strengths Relationship Building & Collaboration: Creating cross-functional alignment and managing conflict effectively. Public Speaking & Leadership: Developing communication and leadership skills through active participation in regional Toastmasters branches. Financial & Analytical Aptitude: Backed by foundational knowledge from a Bachelor of Accounting Science curriculum.